Please make advance reservations to Bright Star Hotels Pvt. Ltd via telephone or book online to assure room availability. A deposit is required to obtain a confirmed reservation. Please read the terms and conditions before making a reservation request.
Room Rates may change without notice and may vary for special events except for confirmed reservation (deposits taken).
Bright Star Hotels Pvt. Ltd offers normal occupancy for two people per room. Any additional person will be charged extra, and Children above 10yrs will be charged.
Bright Star Hotels Pvt. Ltd takes deposit equal to a minimum of one night's room rate, or 50% of the entire stay's whichever is more is required to confirm your room reservation. We accept Visa and MasterCard. Group bookings of four or more rooms require a 30 day cancellation notice for the return of the deposit.
If the room is cancelled within 24 hours of the stay, then only 10% of the total booking amount will be deducted.
The processing will take between 2-4 weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above.
In case a reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 2-4 weeks for the bank to process this and for the money to show back on your credit card.
Check In :
Normal check in time is 1:00 - 6:00 p.m. For late arrivals, please call for instructions on the procedure for arrival after 6 pm. Check-out is at 12 Noon.
Early check-in and check-out is possible on availability only available by prior arrangement only. Each is subject to an additional charge as per Hotel terms.
Non-arrival to the Hotel:
If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and you will be charged the cost of the whole reservation.
If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please urgently contact us so that we can keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund will be issued.
Shorten stay is subject to whole period charge whether or not you stay the whole period.
If you know that you are changing your plan, please contact us as early as possible to minimize the charge by the hotel.
Please note all the requests will not be guaranteed as they are subject to availability upon your arrival to the hotel only.
In case that there is an accessibility request (i.e. wheelchair accessible room), please contact us before submitting the reservation.
At the time the reservation is confirmed, we issue a confirmation number and voucher that you can print out.
It is very important to present the confirmation voucher to the hotel upon arrival. Failure to produce the confirmation at check-in may result in the hotel not honouring your reservation or failing to trace the record.
It is important for you to know that whenever you provide us with personal details or credit card information, it is secure. Your credit card number, name, address, and telephone number are protected by the latest security technology. Upon checkout, your credit card information is directly transferred to the bank and securely tested.
Bright Star Hotels Pvt. Ltd may update its Refund and Cancellation Policy from time to time without prior notice and posted on the website.
If you have any questions or concerns about the Refund and Cancellation Policy, please get in touch with us.